Jaisy Johnson

• Developed interactive Power BI and Salesforce dashboards analysing revenue trends, sales performance, and pipeline KPIs, improving sales pipeline visibility by 30% and enabling data-driven commercial decision-making. • Maintained 98% CRM data accuracy across a 1,000+ user Salesforce environment by implementing data governance frameworks, performing data migration, and validating records using Salesforce Data Loader and SQL analysis. • Automated opportunity and referral workflows using Salesforce Flow, eliminating manual processes and improving CRM operational efficiency by 30% across Sales and Operations teams. • Documented 50+ user stories, functional requirements, and acceptance criteria in Confluence, producing BRD, FRD, FSD, and RTM documentation to align business stakeholders, developers, and QA teams. • Coordinated end-to-end UAT planning and test execution, managing 40+ test cases and defect tracking, resulting in zero post release defects during Salesforce production deployments. • Resolved 100+ monthly CRM support incidents, including login issues, profile permissions, workflow failures, and integration errors while maintaining SLA compliance and improving system stability. • Facilitated stakeholder workshops with cross-functional teams (Sales, Operations, and IT) to gather requirements, perform AS IS / TO-BE process analysis, and identify opportunities for CRM process optimisation. • Performed SQL-based data analysis and KPI reporting to support business insights, sales forecasting, and operational performance monitoring.